Shipping policy

My Animal Palace – Shipping Policy
Last updated: 15-09-2025

We offer free worldwide shipping on all orders, with no minimum purchase required.

Order Processing
Orders are processed within 1–3 business days (excluding weekends and public holidays).
You will receive a confirmation email once your order has been dispatched.
All orders include tracking information. A tracking link will be sent to your email so you can follow your delivery in real time.

Delivery Times
Estimated delivery times (excluding order processing):

  • Europe (EU): 6–10 business days

  • United Kingdom (including Northern Ireland): 6–10 business days

  • United States: 6–12 business days

  • Canada: 7–9 business days

  • Australia: 5–10 business days

  • New Zealand: 6–10 business days

Delivery times are estimates and may vary due to customs procedures, peak seasons, or unforeseen courier delays.

Delivery Address
Please note: Our registered business address is not a return address. For returns, please see our Return Policy.
We cannot deliver to P.O. boxes in certain countries. If this affects your order, our customer service team will contact you.

Lost or Missing Shipments
If your package is confirmed lost in transit or not delivered, you are entitled to a full refund or a free replacement according to our Refund Policy.
Delivery delays outside our control (e.g., customs inspections or courier backlogs) are not grounds for automatic refunds, but we will assist you in tracking and resolving any issue with the carrier.

Regional Consumer Rights

  • Europe (EU): Deliveries comply with the EU Consumer Rights Directive. Customers benefit from our 30-day return policy.

  • United Kingdom: Deliveries comply with the Consumer Contracts Regulations. Customers benefit from our 30-day return policy.

  • United States: Deliveries comply with federal and state consumer protection laws. Customers benefit from our 30-day return policy.

  • Canada: Deliveries comply with Canadian consumer protection laws. Customers benefit from our 30-day return policy.

  • Australia & New Zealand: Deliveries comply with the Australian Consumer Law and the New Zealand Consumer Guarantees Act. Customers benefit from our 30-day return policy.

Contact Information
Business Name: QJ Global Limited
Organization Number: 78864222
Address: 21st Floor, CMA Building, 64 Connaught Road Central, Central, Hong Kong

Customer Service Availability
Monday to Friday, 9:00 AM – 5:00 PM (Central European Time, CET).
We aim to respond to all inquiries within 24 hours on business days.