Payment Policy

My Animal Palace – Payment Policy

Last updated: 15-09-2025

Thank you for choosing My Animal Palace.
We are committed to providing you with a secure and seamless shopping experience. This Payment Policy ensures transparency and confidence at every step of your transaction.

Currency
All prices are displayed and charged in your local currency where available. The final amount you see at checkout reflects the total cost for your order in that currency.

Secure Payment Process
Your privacy and security are our top priorities. We use advanced encryption technologies, including SSL (Secure Sockets Layer), to protect your personal and payment information during every transaction. We do not store your full credit card details.

Accepted Payment Methods
We accept a wide range of trusted payment options at checkout, including:

  • American Express

  • Apple Pay

  • Google Pay

  • Maestro

  • Mastercard

  • Visa

  • PayPal

The payment methods listed above reflect the options available at checkout and may vary slightly by country or device.

Failed or Declined Payments
If your payment fails or is declined, please contact your bank or payment provider. Orders are only processed once full payment has been successfully received.

Refunds
Refunds are always issued back to the original payment method used at checkout. For details on eligibility and processing times, please see our Refund Policy.

Contact Information
Business Name: QJ Global Limited
Organization Number: 78864222
Address: 21st Floor, CMA Building, 64 Connaught Road Central, Central, Hong Kong

Customer Service Availability
Monday to Sunday, 9:00 AM – 5:00 PM (Central European Time, CET).
We aim to respond to all inquiries within 24 hours on business days.